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Leaders Ride the Horse Where They Want the Horse to Go
I observed a manager offering a solution to a customer issue. But the manager did not seem to have much confidence in his suggestion. “Do you really think that will work?” I asked. “I’m not sure,” he...
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Three Ways Leading Differs from Doing
Most employees who get promoted performed their tasks well, did not miss work, and got along with others. But leadership is a lot different. 1. Employees do a job; leaders get others to do a job...
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Reduce Resistance to Change by Reducing Inconveniences and Uncertainties
Almost seventy percent of participants in my workshops agree that, “People just don’t like change.” I admit there are changes I do not like. I do not like to be inconvenienced or threatened. You can...
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